Refund policy

Returns & Refunds

Every Butter Sage and Clay gift is made to order and personalized just for you. That's what makes it special, and it's also why we can't accept returns or exchanges on personalized items.

When we make it right

If something went wrong on our side, we'll fix it at no cost to you. This covers:

a misprint, or a design or personalization that doesn't match what you entered;
a manufacturing defect;
receiving the wrong item;
an item that arrives damaged in transit.

In these cases we'll send you a free replacement. If a replacement isn't possible, we'll refund your order.

What we can't cover

Spelling mistakes or details entered incorrectly when ordering. We print exactly what you type, so please double-check before checkout.
Choosing the wrong size, color or product.
An incorrect or incomplete shipping address provided at checkout.
Small color differences between your screen and the printed product.

How to let us know

Email us at contact@buttersageandclay.com within 30 days of delivery. Please include your order number and a clear photo of the issue, and we'll take it from there.

Customers in the European Union

Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the 14-day right of withdrawal does not apply to goods that are personalized or made to the customer's specifications. If you ordered an item without any personalization, you may withdraw from your purchase within 14 days of delivery. Contact us first; return shipping costs are for your own account.

This policy does not affect your statutory rights.