FAQ

Frequently Asked Questions

Ordering & personalization

How do I personalize my gift?
Add your name, date, message, or photo on the product page before adding to cart. See our How Personalization Works page for details.

Can I see a proof before it's made?
[Yes — we email a proof for approval / No — items are made directly from the details you enter, so please check spelling carefully.]

Can I change my order after placing it?
Contact us as soon as possible at [your email]. We can usually make changes before production begins.

Shipping

How long until I receive my order?
Production takes about [X business days], plus shipping time. See Shipping & Delivery.

Do you ship internationally?
[Yes / Currently US only.]

Returns

Can I return a personalized item?
Personalized items can't be returned unless damaged or incorrect. See Returns & Exchanges.

Still have questions?

Reach us at [your email] and we'll be glad to help.